Return Policy

At By Reem Aldhaheri, we are committed to ensuring customer satisfaction with every purchase. Please review our return policy carefully before placing your order.

1. Customized Orders

All customized orders are created based on your unique specifications and are therefore non-refundable, non-returnable, and non-replaceable. Please make sure to provide accurate details for your custom order, as changes cannot be made after the order is placed.

• Due to the personalized nature of these products, we are unable to accept returns or exchanges unless the item arrives damaged or defective.

2. Ready Orders

For ready-to-ship products, we accept returns under the following conditions:

• Items must be returned within 3 days from the date of delivery.

• The item must be unused, in its original packaging, and in the same condition that you received it, with all tags attached.

• Sale items or discounted items are not eligible for return or exchange.

3. Return Process

To initiate a return for eligible ready orders:

1. Contact us at +971561574040 with your order number and reason for return.

2. Once your return is approved, we will provide instructions on how to ship the item back to us.

3. The customer is responsible for return shipping costs unless the item is damaged or defective.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed and applied to your original method of payment within 10 days.

• Shipping costs are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email].

6. Non-returnable Items

The following items are not eligible for return or exchange:

• Customized orders

• Items on sale or clearance

• Gift cards

7. Damaged or Defective Items

In the rare case that you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will work to resolve the issue and offer a replacement or refund.

8. Contact Information

For any questions or concerns about returns, refunds, or exchanges, please contact us at:

By Reem Aldhaheri

Phone: +971561574040